Family Violence Support
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Whatever your situation, if you or someone you know needs help, there is a wide range of family violence support services available.
If you or someone you know is in immediate danger, please call 000.
If you or someone you know is experiencing or is at risk of experiencing family violence, please call 1800RESPECT on 1800 737 732 or visit the 1800RESPECT website.
The Orange Door
The Orange Door is the entry point for individuals and families who require support to access specialist family violence services and/or parenting support. You can get in contact by phone, email or in person. The Orange Door is a free and confidential service.
Available Monday to Friday, 9am – 5pm (closed public holidays)
Melton
Visit: 222 Ferris Road Melton South VIC 3338
Call: 1800 271 046
Email: bma@orangedoor.vic.gov.au
Bacchus March
Visit: 52 Grant Street Bacchus Marsh VIC 3340
Call: 1800 219 819
Email: cha@orangedoor.vic.gov.au
Sunbury
Visit: 33 Macedon Street Sunbury VIC 3429
Call: 1800 271 151
Email: hma@orangedoor.vic.gov.au
Sunshine
Visit: 15 – 19 Service Street Sunshine VIC 3020
Call: 1800 271 046
Email: bma@orangedoor.vic.gov.au
1800 RESPECT
1800 RESPECT is the national, free and confidential domestic, family and sexual violence counselling, information and support service.
Available 24 hours a day, 7 days a week.
Call: 1800 737 732
Text: 0458 737 732
Online chat: www.1800respect.org.au
SafeSteps
SafeSteps is Victoria’s 24/7 free and confidential family violence response centre for confidential crisis support, information and accommodation.
Available 24 hours a day, 7 days a week.
Call: 1800 015 188
Email: safesteps@safesteps.org.au
Online chat: www.safesteps.org.au (available Monday - Friday 9am – midnight)
Men's Referral Service
The Men’s Referral Service is the national, free and confidential counselling, information and referral service for men who use violence and abuse.
Men who are seeking support to change their behaviour, a family member who has been impacted by a man’s use of violence or family and friends of men who may be using violence can be supported by the Men’s Referral Service.
Available 24 hours a day, 7 days a week.
Call: 1300 766 491
InTouch Multicultural Centre Against Family Violence
InTouch is a free and confidential support service for migrant and refugee women living in Victoria who are experiencing or have experienced family violence. InTouch’s bi-lingual and bi-cultural staff provide culturally responsive support.
Available Monday to Friday, 9am – 5pm.
Call: 1800 755 988 (if you need an interpreter, please call TIS on 131 450)
Self-refer: https://intouch.org.au/self-referral/
Sexual Assault Crisis Line
The Sexual Assault Crisis Line is a state-wide, free and confidential after-hours telephone crisis counselling services for people who have experienced both past and recent sexual assault.
Available 5pm to 9am, 7 days a week.
Call: 1800 806 292
Kids Helpline
The Kids Helpline is a free and confidential online and phone counselling service for young people aged 5 to 25.
Available 24 hours a day, 7 days a week.
Call: 1800 55 1800
Online chat: https://kidshelpline.com.au/
Rainbow Door
The Rainbow Door is a free and confidential service for the LGBTQIA+ community that supports individuals and families of all ages who identify with family violence.
Available 10am to 5pm, 7 days a week.
Call: 1800 729 367
Text: 0480 017 246
Email: support@rainbowdoor.org.au
Djirra
Djirra provides free and confidential telephone counselling for Aboriginal and/or Torres Strait Islander women and children who are experiencing or have experienced family violence.
Available 9am to 5pm, Monday to Friday
Call: 1800 105 303
Email: support@djirra.org.au
Visit: 1927-1937 Gisborne Melton Road Kurunjang VIC 3337
Dardi Munwurro's Brother to Brother
Brother to Brother is a free and confidential crisis support line for Aboriginal and/or Torres Strait Islander men who need someone to talk to about relationship issues, family violence, parenting or who are struggling to cope for other reasons.
Available 24 hours a day, 7 days a week.
Call: 1800 435 799
Email: info@dardimunwurrow.com.au
Visit: 558 High Street Preston VIC 3072
If you don’t know what kind of service you need, AskIzzy is a free and anonymous website that can connect you with a range of family violence support services, as well as housing, financial help, food relief and much more. If you use Telstra or Vodafone mobile networks you can access AskIzzy on your phone even if you don’t have credit or Wi-Fi.
If you would like to learn more about the impact of family violence and how to recognise the signs, safely respond to disclosures and effectively refer to relevant services explore DV Alert’s free short courses for members of the public and community.
For information on the causes of family violence and violence against women and how to prevent it from happening in the first place, head to Council’s Preventing Family Violence and Violence Against Women webpage.