Other ways to contact us - Opening Hours

Please note:
There will be alterations to opening hours over the Christmas and New Year holiday period.
For more information, visit our Christmas & New Year opening hours webpage.

In person:

Online

Our website can help you:

• Report an issue such as problems with trees or drains
• Make an online payment or pay a fine. You can also review a fine or apply for an extension or payment.
• Apply for a service including booking a hard waste collection or a new bin service  
   

Telephone:

Phone: 0397477200 (8.30am-5.00pm Monday - Friday)

General enquiry

Complete the general enquiry online form. 

Mail:

Postal address: PO Box 21, Melton VIC 3337  

Contact us after hours:

• For after hours non-urgent messages please phone 9747 7200 and leave a message.  A Customer Service Officer will contact you on the next business day.
• For emergencies, please follow the prompts on the after hours number or phone 000.

Please note:

• for legal matters: our trading address is 232 High Street, Melton Victoria 3337
• for any enquiries regarding payments or refunds contact us on 9747 7200.
  
  

Media enquiries 

• If you’re a member of the media seeking comment from Melton City Council, please submit your enquiry to: media@melton.vic.gov.au  
• For urgent media enquiries, outside of business hours, contact 0437 575 825. 

 

Melton City Council is Relay Service Friendly

 If you are deaf or have a hearing or speech impairment:
1. Contact us through the National Relay Service
2. Give the service the Council number you want to call.

For more information visit: relayservice.gov.au

Interpreting service

We provide a free interpreting service for non-English speaking customers over the phone or in-person at any Customer Service Centre.

For over the phone interpreting call 13 14 50 and ask to be put through to Melton City Council on 03 9747 7200.

For more interpreting information visit Language services.